Blaze won't vibrate

[Jbusker1087]

I just got my Blaze today and was really excited but it won't vibrate at all. I tried restarting it numerous times, both ways. I set silent alarms and it doesn't even vibrate for those.

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Forums @Jbusker1087.

Thanks for troubleshooting this by yourself. Please confirm these are the steps you followed in order to restart your tracker:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Hope to hear from you soon. 

[Jbusker1087]

Yes, that's exactly what I did. I also went into the settings on the blaze itself and restarted it that way. Nothing has worked. 

[AlejandraFitbit]

Thanks for the update @Jbusker1087.

Upon checking with our support team, I was told that you have already created a case with them, I know they will be glad to help you out and provide you with a solution. Let me know if you need anything else.

Catch you later.