Blaze wont keep a charge

[Jb0508]

My blaze battery doesn't even last a day. I've cleaned it. It connects to the charger showing it is half charged when I put it in, even though both the app and the device itself is blinking rea . This started about 3 weeks ag . 

[NatieF]

That is exactly what is happening to me. Fully charged at 9:45am, normal day, sink mid day battery medium and around 6pm it's dead. Tap screen gets diamond emblem and shortly later, no screen display at all. Put in factory charger and after a minute or so, screen comes up with battery charging indicator showing about half battery and charges to full. Been happening about a week now. 

[Jb0508]

I've loved my fitbit, but if it doesn't have a good lifeline (I've had mine 3 years), I won't replace it with another one. I took mine off the charger with a full charge showing and it showed low battery a hour later.  When I put it in the factory charger it shows that the battery is charging from a half battery life or more.  The firmware shows the latest version is good with no updates.  I've been having issues with charging for the last year.  I guess the contacts on the battery don't read at times so it won't charge.  Just seems like a bad design flaw.  My husband has a charge 2 (about a year old) and he's had issues starting with the moment we opened the box and had send us a new one.  His is a similar issue, not charging rather than holding a charge.

[NatieF]

I opened a message for my problem with customer service yesterday to see what they'll do.

[Jb0508]

Where can I do the same? I do not see where I can contact them, but I may be missing something.

[Jb0508]

Let's see if chat can help since I cannot find an email to them.

[sportsmomof3]

My boyfriends is doing the same.  It has been doing it for the last 2-3 days. 

[Jb0508]

I just opened a case with Fitbit and have to perform a drain test and then I can contact them back with my case number so they can pull my sync log for further diagnostic.

[K9dancer]

Same thing here.  I contacted customer service and they had me do the battery test.  I did it and called them back and they told me, "yeah, you have a battery problem".  Really?  Useless and a waste of time. Since my Blaze was 18 months old, they offered me 25% off another product.  Ummm, yeah. Thanks, but not thanks.  I went with a different brand of tracker and glad I did.

[NH07122019]

K9Dancer, I had the exact same chat-battery test and results. I will also be looking elsewhere. 

[Jb0508]

Yes, I will not replace with Fitbit if that is the outcome of the problem.  When I got the Blaze it was on the pre order at $200. I won't purchase another fitbit product.  They need to work on increasing the life of the product.

[AlejandraFitbit]

Hello all, thanks for your participation in the Community.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this battery issue.

@Jb0508, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@NatieF and @sportsmomof3, if your tracker isn't holding a charge, I recommend taking a look at the help article: Can I extend my Fitbit device's battery life? and follow the tips provided there. After those steps, test your unit.

@K9dancer and @NH07122019 , I appreciate this information. It's great to hear that support offered a discount. If you are interested in using it, you can click here, compare out units and find a tracker that meet your needs. I also suggest checking our warranty policy.

I will see you around. 

[sportsmomof3]

Unfortunately nothing has helped.   We have been told that the battery has lived out its life...two years seems too short.  Since I had me versa that long and passed my Fitbit charge to my daughter.  That is probably four years old at least.  He decided Fitbit is not for him.  This was his first Fitbit and he got it because I raved about Fitbit.  He has moved on to Apple.

[LOLA.B.]

I started having issues with my Fitbit Blaze last November or so.  I hadn't even had my Blaze for a whole year at that time, so I called for assistance.  I was told that I'd have to do a "Battery Drain" test, which consisted of charging my Blaze fully, practically turning off all useful features and syncing it at least 5 times a day.  I told the person the phone that because I work in a secured facility, I wouldn't be able to readily sync my phone 5 times per day to participate in Fitbit's little "Battery Drain" test.  Since I was offered no other useful alternatives to resolve the problem, I threw the Blaze in my jewelry box.  Fast forward 8 months and I look at my Blaze and see the battery is extremely low, but not dead.  I decided to charge it up and give it a go.  It did okay for about a day and then after that, it was back to the sketchy charging.  I put the Blaze in the charging cradle one night and it read as full in a few hours, so I put it on my wrist to wear to bed.  I woke up the next morning to check my sleep stats only to find the Blaze died less than 2 1/2 hours from when it read as fully charged.  I re-charged it, turned off as many features as I didn't need or use and re-synced.  Even doing all of that, the battery is loosing the charge so quickly.  In about 12 hours, my charge has dropped over 50%.  I called to speak to someone immediately and was given the same line about doing a "Battery Drain" test.  I asked the person to look at my sync stats over the weekend to see that the battery is draining quickly and not holding the "5 Day" charge Fitbit claims the device will hold.  The person told me that even with what they saw it wasn't enough to show this wasn't a one-off issue.  However, I have seen these exact same comments and complaints dating back as far as 2016.  Fitbit is doing the same thing Apple is doing.  They are creating devices that have a short shelf life so that you will simply give up and purchase the newest Fitbit in their line.  This is shady business practiceand I can see through their shenanigans.  I won't be doing a "Battery Drain" test, calling another hotline, or purchasing another product from Fitbit.  They want life long customers, but going about it the wrong way.

[K9dancer]

@LOLA.B. , I couldn’t agree more.  I got the same song and dance.  With so many people having the exact same issue around the exact same time, it seems to me that it’s a problem with THEIR product—not the way we charge it, care for it, blah, blah, blah. I used to recommend Fitbit to everyone I knew, but no more.  I will not pay over $200 for a device that won’t even last 18 months.  I bought a different tracker (not the Apple) and am very happy with it.  My husband has had the same brand for his golfing for 5 years and it has never given him a bit of trouble.  This used to be a good company, but I think they got too big, too fast and forgot about the people who helped them get there.  I am just done.