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Blaze wont swipe left ..to show steps

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‎10-25-2016 07:38

‎10-25-2016 07:38

My Blaze stopped swiping to left to show steps. Almost like it is stuck. Is sincing..but cant look at watch to see.
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1 BEST ANSWER

Accepted Solutions

‎10-25-2016 08:18 - last edited on ‎03-05-2025 07:40 by Fitbit Moderator

‎10-25-2016 08:18 - last edited on ‎03-05-2025 07:40 by Fitbit Moderator

Hi there @Jamiegb88. Good to see you in the Community! 🙂

Sorry to hear that your tracker is stuck though 😕

I think that restarting your Blaze can help. For that, press and hold the left and lower right buttons for 10-12 seconds. This will make the tracker to reboot and after that, see if this makes any difference.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

View best answer in original post

Best Answer
11 REPLIES 11

‎10-25-2016 08:18 - last edited on ‎03-05-2025 07:40 by Fitbit Moderator

‎10-25-2016 08:18 - last edited on ‎03-05-2025 07:40 by Fitbit Moderator

Hi there @Jamiegb88. Good to see you in the Community! 🙂

Sorry to hear that your tracker is stuck though 😕

I think that restarting your Blaze can help. For that, press and hold the left and lower right buttons for 10-12 seconds. This will make the tracker to reboot and after that, see if this makes any difference.

Let me know how it goes!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎10-25-2016 08:26

‎10-25-2016 08:26

That did it!! Thank you so much!!
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0 Votes

‎10-25-2016 08:29 - last edited on ‎03-05-2025 07:40 by Fitbit Moderator

In response to Jamiegb88

‎10-25-2016 08:29 - last edited on ‎03-05-2025 07:40 by Fitbit Moderator

Yay! Good to hear you're back on track @Jamiegb88! 😄

Anything else, let me know!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎02-19-2017 12:43 - edited ‎02-19-2017 12:45

In response to FerdinandFitbit

‎02-19-2017 12:43 - edited ‎02-19-2017 12:45

Mine stopped swiping too .  The reset worked!  Thanks too bad I couldn't figure out how to reset it Fiji.  I tried the combos I could think of.  Needed that fitstar without my equipment to workout with.  Used the fitstar ap and worked great

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0 Votes

‎02-20-2017 11:14 - last edited on ‎03-05-2025 07:39 by Fitbit Moderator

In response to mkbobscott

‎02-20-2017 11:14 - last edited on ‎03-05-2025 07:39 by Fitbit Moderator

Great to see you in the Community  Forums @mkbobscott! I'm happy to hear that it's all working now! 

If you need anything else, let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎05-06-2017 05:05

In response to FerdinandFitbit

‎05-06-2017 05:05

Did swipe until I selected today then swipes up and down but cannot go back or leave stuck there until I put back in charger then it goes back to watch 

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0 Votes

‎05-06-2017 05:23

In response to Helpless1

‎05-06-2017 05:23

@Helpless1 the restart process described above should work, however the correct way to return to the clock is by pressing the back (left) button.

Best Answer

‎05-08-2017 11:19

In response to Helpless1

‎05-08-2017 11:19

Hi there @Helpless1. Great to see you in the Forums!

 

As @Rich_Laue says, you should be able to go back to the main screen on your tracker by pressing the button on the left side. When you do this, what happens?

 

If you could please provide with as much detail as possible, that would help a lot!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer

‎05-08-2017 13:47

In response to FerdinandFitbit

‎05-08-2017 13:47

Nothing happens. It won't reboot. They are sending new one.

JlSent from my iPhone
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0 Votes

‎05-09-2017 08:03

In response to Helpless1

‎05-09-2017 08:03

Thanks for getting back @Helpless1. I'm sorry that the suggestions didn't work but I'm happy to hear that the Support Team is getting you back on track!

 

Anything else you may need, let us know. We'll be happy to help! 🙂

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎08-17-2017 15:17

In response to FerdinandFitbit

‎08-17-2017 15:17

Thank you it worked

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