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Blaze wont sync at all

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‎01-23-2018 00:34

‎01-23-2018 00:34

I've tried to sync my Blaze several times over the last few days but nothing is happening. 

It has the latest software, and it was syncing up to the 16th of Jan. The battery of watch waa fully charged, time zpne correct, bluetooth on and had good internet connectio  on Samsung phone. It is less than a month old. Please can someone help?

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‎01-23-2018 11:15 - last edited on ‎03-31-2025 08:55 by Fitbit Moderator

‎01-23-2018 11:15 - last edited on ‎03-31-2025 08:55 by Fitbit Moderator

Hi there @AoifeE. Great to see you in the Community Forums! 🙂

I'm sorry your'e having problems getting your Blaze to sync 😕

From what you're telling me, you've not tried to restart your tracker, so I would suggest doing that first. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, try to get it to sync. If that doesn't work, you can try to set it up as a new device. 

For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps and anything else you may need, let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

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