Blaze wont sync!

[wallgra]

EDIT:  After working on the phone with tech support, I was told the fix is to unpair from bluetooth, turn off bluetooth, restart the phone, go into fitbit app, repair bluetooth through notifications, and then it will sync.

I am having to do this multiple times a day just to keep my tracker synced up.  VERY ANNOYING AND NOT AN ACTUAL FIX TO THE PROBLEM.  They act like it isnt a big deal and that its 5 little steps.  But 3 + times a day, it is the most annoying thing ever.  Plus, it defeats the purpose of having it for notifications if they hardly ever work!

I can't seem to keep my Blaze synced to the app.  I have "All day sync" turned on, I even try to manually sync it and it does not work.  I got my product 3 days ago and have had nothing but issues.  I am new to the blaze personally, but am not new to fitbit or technology. 

To get it paired I had to restart it, delete it from the app three times.  I then had it connected for 2 days, and then it wouldn't sync again, so I turned off my phone, restarted the fitbit,and it worked for a day.

Now it is doing the same thing again, and I am wanting to just get rid of it as I never had any of these issues with my original fitbit force, charge hr, or alta.

I am using a Galaxy S7 Edge, up to date on latest software.  My Blaze has been updated to newest software, and my fitbit app is up to date.  I work in a store that sells fitbits and help people get them paired up and working all the time so I am very familiar with the process and troubleshooting, but I am very stumped and frustrated! 

Moderator edit: Format

[forteSven]

I have encountered the same issues all this week. There must have been a code update in the Android app that is preventing my Blaze from syncing with the app. I haven't had an issue like this in the 5 months that I have had my Blaze. It must be a bug in the app software. It is very frustrating.

You are not alone.

[LisaSac]

I have had issues with this since I got the thing.  And the phone didnt matter.  I tried Samsung s5, s7edge.  Same problems.  And tech support was not very helpful....they tried to replace but continually sent me incomplete packages.  No worth the time or hasstlle.  And after thie experience, I will not invest in any of their products ever again.

[JenWards]

My Blaze just stopped syncing this morning. Not only will it not sync, it also stopped keeping accurate time. It's currently 2:09 pm yet my Blaze says it's 11:44 am. 

I've tried all the troubleshooting: Delete Blaze from app, uninstall app, turn on/off Bluetooth, turn on/off Blaze... rebooted phone, sacrificed chocolate to the appropriate Gods, still nothing. 

[Bogelke]

I wish I had not bought a fitbit Blaze. It will not sync with my iphone.

[Rich_Laue]

How old is the iphone, @Bogelke?

[ebfm2526]

On the blaze go to fit bit logo, swipe to the end and tap settings, tap Bluetooth and set to pair, now go to your phone refresh Bluetooth and click on classic blaze to pair

[ebfm2526]

On the blaze go to fit bit logo, swipe to the end and tap settings, tap Bluetooth and set to pair, now go to your phone refresh Bluetooth and click on classic blaze to pair

[ebfm2526]

Please read my answer,. This will correct it.  I've had the same problem all week

[LisaSac]

Not iphone. Brand new Samsung s7

Sent from my iPad

[forteSven]

Pairing rejected by Blaze. So, no that didn't help. What now?

[ebfm2526]

You have to set classic to PAIR on the blaze by going to settings ON the blaze not on your phone

[wallgra]

No classic is only for music control.

[ebfm2526]

Not true,. It is how you pair your blaze to your device, nothing will synch without doing this,. Even technical support couldn't figure this out, when mine stopped working this week after traveling.  I figured it out myself,. Now all is back to normal.  My clock time was wrong, display was wrong, was not recording activity.  Pairing made it all work again

[ebfm2526]

When you're pairing it has to say classic, after setting the blaze to PAIR.  if it just said BLAZE it will not work

[Rich_Laue]

@ebfm2526, @wallgra is correct, the Blaze Classic is strictly used for music control on Android and Windows phones. iOS phones use Bluetooth Low Energy for this, and BTLE ive been told is disabled. 

Actually your tracker does not need to be paired to sync, unless allways connected or notifacations are on, then it is the Fitbit App that does the pairing - not the user.

This is why @forteSven received the expected "rejected by Blaze", notice.

Have you read your user manual yet?

For more info on music control see http://help.fitbit.com/?q=music

[Bogelke]

6plus

Sent from my iPhone

[Bogelke]

But I can not setup for first time so the blaze tells me to set up but when I do it won't load and my phone flashes off it is a 6 plus

Sent from my iPhone

[Bogelke]

I can not get to classic because I can not get it setup to begin with.
 Bonnie Gelke

Moderator edit: Removed personal information 

[Rich_Laue]

Hello @Bogelke, what is it your trying to do? This thread is about problems with syncing, not setup.

As far the Blaze Classic, it is only used durring music control amd has no affect on syncing.

Are you trying to control tour music?