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Blaze working only inside the cradle

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‎12-12-2017 07:08 - last edited on ‎12-13-2017 06:43 by Moderator Alum

‎12-12-2017 07:08 - last edited on ‎12-13-2017 06:43 by Moderator Alum

I bought a Blaze last week and until now I still have the same problem.

 

When I received the Blaze the first thing was charging the tracker till full (100%), then synchronizing and look for upgrading but nothing new, so next step pairing with my iPhone 8 and until then it was successful.

 

But that's all what is positive. When I took the tracker out of the cradle swiping or tapping didn't work and pairing with my iPhone was not possible. I looked for subjects on the community and just did several times what was described by Fitbit  (like delete old and add new) and also some suggestions offered by the community, but all without any positive result.

 

I also sent a mail to the Fitbit client service describing step by step what I did and they sent me some suggestions to solve the problems but no results. So I replied them that the solution they sent didn't work. Yesterday I got another email from the Fitbit service in which I was told that what I told them (my problem) was very curious.

 

So I had to make a video of what I did (put tracker in cradle and later take it out when battery is full) It cost me a lot of energy because I'm not familiar with making a video with my iPhone and open the cradle at the same time. I got some other questions too like where I'm from and so, please please ... Is there any one who had the same experience with his/her Blaze and got the problem solved?

 

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎12-13-2017 06:47

‎12-13-2017 06:47

Hello there @swimcoach1950, great to see you participating in the Community.

 

I would like to know if you have heard back from our support team? Have they offered you a solution for this issue?

 

Hope to hear from you soon. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-13-2017 12:57

In response to AlejandraFitbit

‎12-13-2017 12:57

Hi,


This morning i got a mail from Fitbit that they will send me another Blaze. On their request I've made and sent a small video showing that the display didn't work. Because it's pretty new i will get a new one.

Thank you very


Kind regards


Johan
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‎12-14-2017 06:01

In response to swimcoach1950

‎12-14-2017 06:01

I am glad to hear that you will be receiving a new tracker @swimcoach1950. At the moment of receiving it your can do the following from your Fitbit app to set it up:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Happy stepping! Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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