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Bluetooth Issues

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‎01-25-2017 04:11

‎01-25-2017 04:11

When trying to pair with my Samsung S7 the device is not even being found never mind giving me the option to pair.

 

Blaze and not Blaze Classic appears along with other Fitbit devices (not mine).   It was paired fine but this has been an issue since the weekend (21st January).  Only had the device for 2 weeks and this is not really acceptable or what I was expecting.

 

Has there been a software update or is there a specific bug that needs rectified? 

 

Thanks

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6 REPLIES 6

‎01-25-2017 07:12

‎01-25-2017 07:12

Pairing of Fitbit trackers isn't done on a per-device basis but on a per-account basis. That's setup through the app rather than through the Bluetooth menu of any device.

 

On some devices, the Bluetooth Classic connection is required for music control as an additional connection.

 

When you say 'pair', you're not really clear on what you're trying to achieve.

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎01-25-2017 10:59

In response to MikeF

‎01-25-2017 10:59

I only have one device so not sure why you think that would be the issue.

 

When saying it won't pair I would have expected the meaning to be pretty clear...to pair it with my phone so it can sync.  

 

You might want to consider reviewing the tone of your post and the content...neither of which quite frankly are helpful

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‎01-25-2017 11:13 - edited ‎01-25-2017 11:15

In response to paul_macready

‎01-25-2017 11:13 - edited ‎01-25-2017 11:15

Sorry a double post

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‎01-25-2017 11:13

In response to paul_macready

‎01-25-2017 11:13

@paul_macready ok let me rephrase @MikeF's comment.

A user does not pair the tracker to the phone as one would pair a speaker or keyboard.

A user needs to open the Fitbit app, log into their Fitbit acvount, then go to accounts and press the Add device. They would then follow the prompts, adding their tracker to their Fitbit account.

Now that Fitbit knows which tracker belongs with the account, the app will then pair the tracker to the phone. The user can not pair the tracker through the phone's bluetooth settings. 

 

Now if the tracker shows up in the Bluetooth settings screen, the user needs to remove the tracker, before the app will be able to find the tracker through its setup a device routine.

 

Now if the tracker is already attached to the user's Fitbit Account then simply logging into the fitbit app will tell the app to pair the tracker.

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‎01-26-2017 12:40

In response to Rich_Laue

‎01-26-2017 12:40

Hi.  Thanks your reply.  

 

I - the user - had already opened the Fitbit app.  The account is logged in permanently.  The fitbit blaze has already been added - which should have been clear to the first responder as I stated that I had lost bluetooth connection.  

 

My question was why was my Blaze not being found - it shown on my app as a device it just would not sync when I selected it from the fitbit app.  it has now synced but seems to be hit and miss to re-establish the connection.

 

 

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‎01-26-2017 22:30

In response to paul_macready

‎01-26-2017 22:30

it shows in the app as being connected to your Fitbit account, not the phone.

As for your first post, no it eas not clear. When trying to pair, is telling me that you are trying to setup a tracker. Once serup the App will pair the tracker to your phone, you can not do this.

Since you say that it is setup, then have you removed yhe tracker from your phones Bluetooth settings. If it still doesnt sunc then restart the tracker and or the phone? 

 

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