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Borderline Useless

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‎12-31-2017 08:03

‎12-31-2017 08:03

I've had my Blaze for a few days and I'm wondering if it's even worth keeping. It either doesn't track steps at all, or it tracks 15,000 steps while sitting on my night stand (not an exaggeration). Every troubleshooting suggestions thread on this website and Youtube have not helped fix the problem. I've tried wearing the Blaze on one wrist and my husband's Gear S2 on the other and the results are hilariously off. 100 steps on the Gear S2 reads as 0 steps on my Blaze. Then I took the Blaze off, set it down, and it registered 2,107 steps while sitting there. 

 

Is there really no factory reset option to try and fix this thing?

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3 REPLIES 3

‎12-31-2017 21:23

‎12-31-2017 21:23

Are you putting it down anywhere near where a fan is going on? As this will cause false steps

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎01-08-2018 04:27

In response to WendyB

‎01-08-2018 04:27

I ended up getting a replacement. It was defective!  It tracked over 100,000 steps while charging!

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‎01-08-2018 09:11

In response to JRiot

‎01-08-2018 09:11

Have you tried restarting it? 

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