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Broken display on Fitbit Blaze replacement

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‎11-19-2018 00:45 - last edited on ‎11-19-2018 08:01 by Moderator Alum

‎11-19-2018 00:45 - last edited on ‎11-19-2018 08:01 by Moderator Alum

I have Fitbit blaze with a shattered screen. 

It was replace under warranty December 2017 and now I’m told it was a once off and pretty much bad luck yourebon your own.

Fitbit won’t repair / replace it nor will they offer any assistance. 

Now im stuck with a broken Fitbit blaze.

any suggestions? 

 

Moderator edit: Updated title for clarity

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‎11-19-2018 08:00 - last edited on ‎04-01-2025 10:09 by Fitbit Moderator

‎11-19-2018 08:00 - last edited on ‎04-01-2025 10:09 by Fitbit Moderator

Hi there @Malaka, great to see you in the Community  Forums! 🙂

I'm very sorry about this inconvenience with your Fitbit Blaze. Now, however, since you're out of warranty, a replacement will not be possible. If you have any problem when it comes to factory defects, our Team will be happy to replace your product as many times as needed within the warranty but out of it, that will not be an option.

If you'd like to see more options, feel free to get back to the person who was helping you out via email and they will be happy to see if there's anything else that can be done.

Anything else, I'm always around!

Ferdin | Community Moderator, Fitbit

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‎11-19-2018 10:33

In response to FerdinandFitbit

‎11-19-2018 10:33

Great to see that I’m out of warranty.
It was replaced less than 12 months ago and now the goal posts keep changing to suit Fitbit.

Sent from my iPhone
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‎11-21-2018 16:45

In response to FerdinandFitbit

‎11-21-2018 16:45

I guess because the Fitbit blaze is no longer available it's just bad luck and there's no assistance whatsoever?

 

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