So, I contacted support and got the pat answer of a percentage off, sorry your stuff broke. I really take issue with this, as this is the second type of tracker I have gotten and the second time it crapped out on me.
So, I decided since it was "broken", I was going to get a look inside. I used a small screwdriver from en eyeglass repair kit and the first two pictures are what it looked like when it was open. That small piece was detached from the "works". I simply pressed it down and I could feel it snap into place.
BAM - it works!
Pictures 1 and 2 are two different views before I fixed it. 3 is when it was done.



Good luck!
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