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Buttons not working

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‎12-01-2019 20:29 - last edited on ‎12-02-2019 12:01 by Fitbit Moderator

‎12-01-2019 20:29 - last edited on ‎12-02-2019 12:01 by Fitbit Moderator

Buttons are not working.  Can't get back to clack face if I do anything else on my blaze. 

 

Moderator edit: Subject for clarity 

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‎12-02-2019 12:01 - edited ‎12-02-2019 12:03

‎12-02-2019 12:01 - edited ‎12-02-2019 12:03

Hi @Blakwolf31, welcome to the Community Forums! 

 

Thanks for bringing this to my attention. If your device's buttons aren't working, you may be able to remove dust or dirt by gently using a toothpick around them. If this process doesn't improve the buttons performance, you can try to clear debris using canned air. Hold the device at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. 

 

Also, if you haven't already done so please try our restart process following the next steps:

 

  1. For Fitbit Blaze, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted and let me know if you need further assistance. 

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