Call notifications

[averma]

My blaze keeps ringing after picking from my phone calls , I did reset the phone pair settings , still issue persists . Please urgently  advise !!

[DavideFitbit]

Hello @averma, welcome to the Community forums. 

Thank you for sharing this information about what you've been experiencing with your Blaze and the call notifications. Could you please provide a few more details about this? Do you mean the Blaze continues to vibrate when it receives a call notification? 

In the meantime, please try to restart your device and check if you continue to experience the same behavior when you receive this type of notification.

Keep me posted on the outcome.  

[Hoick]

Same issue here - seemed to start when I updated to the new IOS (13.1.2) with my iPhone 10.

[DavideFitbit]

Hello @Hoick, welcome to the Community forums. 

Thank you for confirming that you're experiencing the same problem with the constant vibration. Could you please confirm if you already tried to complete the restart procedure as described in this article: How do I restart my Fitbit device?

Keep me posted. 

[averma]

Still facing the same issue . please urgently advise !!

[RenanR]

Dave,

I've had the same issue since IOS 13 came out, I've patched my phone all the way up to 13.1.3 and still happening. It's been weeks and it is frustrating!

[DavideFitbit]

Thank you for your reply @averma and welcome to the Community forums @RenanR. 

I've seen other users who have also experienced this behavior with the notifications after updating to iOS 13, before considering other options, please make sure that your Fitbit app is updated to latest version.

If you recently updated to iOS 13, you may have to adjust some settings on your iPhone or iPad as well. Please follow the steps at the top of this article. 

Keep me posted on the outcome. 

[averma]

Hi Team

I have tried the steps you mentioned a couple of times, still no luck. Please advise further steps.

Thanks and Regards

Moderator edit: personal info removed

[jmartin34]

Hello! My Blaze is also doing this! It'll keep vibrating even after I've picked up the phone call. I've tried all of the suggested fixes, but no luck. Please advise. Thanks!

[DavideFitbit]

Hello @averma, thank you for your reply. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. Keep an eye on your inbox.

Welcome to the Community @jmartin34, I've gone ahead and sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon.  

Keep me posted. 

[Birt]

It also sends notifications when I make a phone call. It starts by saying I am receiving a from the number I’m calling. 

[DavideFitbit]

Thank you for sharing all this information about the notifications you're receiving when you make a call @Birt. 

The team of developers is already aware of this behavior that started after the the iOS 13 update and they're working to find a solution as soon as possible, but we haven't received other updates about this for the moment.

Thank you again for sharing your feedback.  

[janmicjr]

Hello.  I, too, am having the same issues as many here....I have checked my most recent software for my iPhone (iOS 13.2.3) and I have restarted my Fitbit blaze.  My device vibrates several times after I have already answered my call on my phone and it does the same when I am the one who made the call.  I don’t want to turn off my notifications because then, I get nothing from texts to alarms.  Please advise on what needs to be/could be done.  Thanks.

[JustMelissa2You]

I have also completed the restart of the Fitbit blaze, powering off/on of my iPhone & my Fitbit still buzzes long after a call has been answered or declined. 

When will there be a fix to this? 

[DavideFitbit]

Hello @janmicjr and @JustMelissa2You, welcome to the Community forums. Sorry for the late response. 

Thank you for sharing that you've been experiencing the same difficulty with the extended vibration for the notifications. We haven't received new information regarding this inconvenience, but the team of developers is already working to find a solution for this. 

Thank you again for all the patience and feedback. 

[RenanR]

Fitbit doesn't seem to care about resolving this issue. It has been weeks!

[DavideFitbit]

Hello @RenanR, sorry for the late reply.  

We haven't received other updates for the moment regarding this behavior with the extended vibration. The information has already been sent to the Support team and they continue to work on a permanent resolution. Any updates about this will be shared as soon as they're available. 

Let me know if you have further questions. 

[rblunk]

Has there been any update? I have been having this issue since I updgraded December 15th to an IPhone 11. I don't want to turn off my notifications but it looks like at this point it's the only solution since it's going off constantly when I make or receive a phone call and doesn't stop until I manually intervene.

I have reset the blaze, made sure it's updated to current firmware, and repaired it with my phone. Please tell me they are still working on this.

[janmicjr]

My Fitbit blaze still does it. No answers as to how long this issue will take to be fixed as of date.

Best Regards.

[ricardofg]

This is happening to me along with sporadically receiving notifications from calendar appointments that were deleted months ago.