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Can't access with my brother's email address

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‎08-19-2017 07:55 - last edited on ‎08-21-2017 07:18 by Moderator Alum

‎08-19-2017 07:55 - last edited on ‎08-21-2017 07:18 by Moderator Alum

I made a Fitbit account for my brother who had just gotten my grandmas old Fitbit a while ago. He didn't want it, so he never signed on and forgot the password. The email I used to sign up with it, his only email at the time, was erased so I can't use forgot my password. I was planning on using the Fitbit linked to that account, but I can't access it. Can someone please tell me if there's anyway that i can add it to my account? Thanks!

 

Moderator edit: subject for clarity

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‎08-19-2017 08:32

‎08-19-2017 08:32

Hello and welcome to the forums @AthleticAve

 

Best and fastest way to get started is to get a new email address and set up the Blaze as a new device on a new account. Since the device pairs to the email address, it shouldn't be a problem getting started.

 

Here is a link to the Blaze user manual and related help articles - click

 

Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-21-2017 07:20

‎08-21-2017 07:20

A warm welcome to the Forums @AthleticAve and @Odyssey13 thanks for stopping by.

 

I think that the easiest way to go here is for you to create your own account and setup the Blaze. You can create your Fitbit account and paired your tracker by following the instructions provided in this post.

 

I hope this helps, see you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer