Can't get Blaze to work yet I've still done 2300 steps!

[HighfieldWill]

I've bought a Blaze, charged it up, got the app (Android), it recognises me (name and height/weight etc) but I cannot get the watch/screen to function.  It's showing 'fitbit.com/setup' but is not responsive, does not swipe etc.  I had it on charge on all night and my phone is saying it has a full charge.   I did a restart (found via another post here with a similar problem).   Help!

Furthermore, despite the blinking thing not having travelled between the box and the charger, it showed me having done 400 steps, I've been out for a walk with the dog - without the device!! - and it's telling me I've done 2300 steps.     I'm more than a little disappointed, I'd heard that Fitbit adds phantom steps but this is ridiculous, it's not even been on my arm yet. 

[ronwaldo1]

Hi. I also cannot get the Blaze to respond. I have it fully charge, recognised by computer etc but still gives me the same "fitbit.com/setup" and nothing is working...I cannot get to turn it off either!!! 

How riduclous is this thing?

[SteveH]

Can I just check that having downloaded the app and set up an account, that you have gone through the adding of a device. Did this go OK? 

[HighfieldWill]

Hi Steve,  I've just been on the phone with fitbit support for 45 mins, we've been through the lot, trying to sync, update firmware via my phone and then tried the laptop.   It wont work so I need to return it.  Luckily, I bought it from a local retailer so can go back today rather than having to post back somewhere.  

Thank you for responding though. 

[HighfieldWill]

Hi Ronaldo,

I've been on the phone with fitbit support for 45 mins, it's not responding - and most suprisingly it's not user error!   I need to return it.       I'd suggest, if you can spare the time, you call them so that you can get it confirmed by them and if you need to replace it, you'll have evidence that it is faulty.

Good luck!

[ronwaldo1]

Hi, yes. I have chosen which activities I would like to see, watch face, no dom hand...all that "stuff". I also have the surge so have the "app" on the computer already. I even tried to download again but it wanted to remove it from the desktop as the only option so discontinued. 

I really don't know what else to do. I also thought it didn't need a dongle to sync (one is not supplied) and that it would use the cradle (which is why I bought it...surge doesn't always find which is a pain)...but this is where I am.

any ideas?

[ronwaldo1]

Thanks. Sadly I bought at an airport a few weeks back..don't even know where the receipt is. Will try to call them and see what I can do. 

thanks for the reply. 

[HighfieldWill]

Apologies for calling you Ronaldo!   

When I was on the phone with them, they suggested I send back direct to Fitbit and they would replace so I'm sure they'll do the same for you.    I'm a little reluctant to go get another - sounds like this device is flawed! 

Good luck.

[ronwaldo1]

thank you for feedback. will call them tomorrow and see if can get the same level of care. Not very pleased with it either to tell the truth. Moving on from the Surge because its glitches have got to me...not syncing for a week at a time etc. Thought I had by-passed that problem as it would hardwire its connection...anyway. Apprecitate the support.