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Can’t log in

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‎02-12-2019 00:33

‎02-12-2019 00:33

I was logged into my Fitbit app using my college email address. The email address was then removed as I was finished college. I then got logged out of the app but can’t log back in because it’s saying the email address does not exist. I managed to sing in with Facebook with the website and tried changing my email address but then it keeps saying my password is incorrect. 
What should I do ???? 
 
 

 

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‎02-12-2019 05:47

‎02-12-2019 05:47

Ah, your fitbit password is different than your facebook password.

If you can't remember it you will have to contact customer service for some inside help - they know the questions to ask to help verify your identity. Congrats on getting that degree Sarka!

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

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