Can't paired my Blaze

[Iddy79]

I have hooked my Blaze up to my computer as per the instructions. The charging battery symbol does not appear on the screen at all. It is definitely connected to my computer as I've checked the devices page on my PC and the computer went through the new device setup process when it first connected which completed successfully. The pins are clean. I can't for the life of me work out what is going wrong. The Blaze has successfully paired with my phone which keeps barking at me about updating the tracker but it doesn't have enough power to do so and as I said the Blaze won't charge.

Moderator edit: Subject for clarity

[Iddy79]

The only thing that does appear on the screen is the fitbit symbol with fitbit.com/setup underneath

[Rich_Laue · Accepted solution]

Hey @Iddy79, does your tracker still display the www.fitbit.com/setup message?  If so then there will not be s battery icon whils charging.  The way you will know is by the vibration that you feel while pligging it in.

Have you tried the phones charging brick?

[Iddy79]

Yes it is still displaying that message. I didn't realise that it wouldn't show the charging symbol if it still had the setup message. I've got it plugged into a clock radio that has a USB port at the moment (had to try something) which I also use to charge my phone sometimes. Fingers crossed

[Dannygee]

It is so frustrating trying to set up a Fitbit blaze I bought for my wife as a birthday present. Fitbit ruined my day and the birthday present became useless as I cannot get this blaze to work. I have spent more than 5 hours trying to setup this blaze. I have reset, delete and uninstall and reinstall the app but no solution. I have searched online and on YouTube but no solution. This is so annoying. Other tracker takes 5 to 10 mins and you are done with setup. The Fitbit blaze set up is useless. tracker stuck in Fitbit.com/setup screen for hours then getting a message on my phone that battery is low. plugged tracker into wall charger but nothing happen. tried charging from the computer but no solution. I was trying to set up a tracker for more than 5 hours. My time wasted that I cannot get back. There is no help anywhere. I noticed a lot of people having this same setup issues on the Fitbit forum but you guys are doing nothing about this. So shame on Fitbit. This blaze will be going back to the shop for a full refund.

[AlejandraFitbit]

A warm welcome to the Community @Iddy79, @Dannygee it's great to see you around and @Rich_Laue thanks for stopping by.

First of all, thanks for troubleshooting this by yourselves. I would like to know if you have paired your trackers? If you haven't, I recommend following these 3 easy steps from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

After these steps, your tracker will be paired, you won't see the fitbit.com/setup message and will be able to enjoy it.

I hope this helps, let me know the outcome. 

[Vonnieflem]

I had the same issue. Took it back. The replacement was set up with no issues. 

[AlejandraFitbit]

Great to see you around @Vonnieflem and to hear that you received a replacement device. You can follow the instructions provided in my previous post to set your new device up.

Happy stepping! 

[SunsetRunner]

None of suggested actions have caused the problem of my Blaze not connecting with my iphone or ipad have "solved the problem."

The problem is maddening. For over a month I have had to try to figure out this sync/bluetooth/connect mess and I am near the end of my rope. This is ridiculous. I can't keep deleting, restarting, downloading, syncing and trying AGAIN. I have to do this entire ridiculous thing every day! Are you kidding me? I'm not even thinking about my fitbit as a useful fitness tool or motivator. In fact, sleep data is the only motivator to try to sync the thing. What a WASTE of my time. This used to be an incredibly useful tool and I loved Fitbit. Now I'd rather chuck it and avoid it all together. DONE! Looking at Apple watch now.

[Rich_Laue]

@SunsetRunner deleting and downloasing will not be part of the solution. Restarting the tracker or phone might be. Maybe simply turning BT off/on or removing the tracker from the phones BT trusted devices, this is what worked for me and seemed to fix it with future syncs.

[Haaseboys3]

Those seem like simple instructions but when you pick the device it (I’m having the same issue as him) it tries to pair the device and gives me an error half way through and then goes to a separate screen after that I need to update it and then I get the same error. Nothing is able to be done I’m getting so frustrated. This is my 4th Fitbit. I’ve always had charge HR previously and they set up super easy. What the heck 

[SunsetRunner]

I've done those things as well. I've done everything suggested. Still won't pair with my iphone or ipad.

[SunsetRunner]

I have done all of the above. It's a hit and miss. Last week I was able to pair with my iPhone then it stopped working. This week it is working with my iPad. Endless.

[Rich_Laue]

You only need to set up a Blaze to your account once.. The app will then pair the device to the phone or iPad if it needs to be paired. 

The Blaze does not need to be paired to the iPad or iPhone to sync. 

@SunsetRunner your describing a sync issue not a setup issue. 

First thing to note is your tracker is only able to connect to one device at a time.. For now if your syncing through the phone, make sure the iPad, if near by., is turned off.. T is also goes for the opposite case. 

Restart tracker. 

Restart the phone/ipad

Remove the Blaze from the phone/ipad Bluetooth settings.. Not the app. 

See sync problems in the Fitbit help. 

[SunsetRunner]

I must have posted this in the wrong place.

I’ve had this Fitbit better part of a year. I know its not a new set up.

I’ve read about only one device at a time and I also follow exactly what you told me.

I do everything that has been suggested. It’ll be working one day and then not the next and I will not have changed anything.

Right now my iPad is able to detect it and it is working. I don’t expect that to last. I do not have it paired or affiliated with my iPhone because that stopped working. The only thing that is consistent is that I can sync with my Mac laptop.

[SunsetRunner]

I must have posted this in the wrong place. I’ve had this Fitbit better part of a year. I know its not a new set up. I’ve read about only one device at a time and I also follow exactly what you told me.  I do everything that has been suggested. It’ll be working one day and then not the next and I will not have changed anything. Right now my iPad is able to detect it and it is working. I don’t expect that to last. I do not have it paired or affiliated  with my iPhone because that stopped working. The only thing that is consistent is that I can sync with my Mac laptop.

[djiovu]

Hello everyone. 

I have a small problem with my blaze...

I haven't used it for a couple of months  an now I can not connect device to my phone ...is written all the time (rejected by blaze) someone knows what is the problem?

[Ihatethis]

I just got my Blaze for Christmas and I'm about ready to return it for an apple watch. I have tried to set-up on my computer per directions but the screen display still reads "Lets get started. fitbit.com/setup". I downloaded the set-up, I downloaded the ap, I reset the Blaze. There is a notification for an update needed to finish set-up but neither the ap nor the computer can complete the update. So frustrated!!!