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Can't set up Blaze

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‎03-09-2017 03:38 - last edited on ‎03-09-2017 04:49 by Moderator Alum

‎03-09-2017 03:38 - last edited on ‎03-09-2017 04:49 by Moderator Alum

I just got mine last night and cant even tell if its charging all it says is the set up screen and i left it to charge last night i tried to set it up and it wont because batter is too low. It doesnt appear to be charging so not happy.

 

Moderator edit: Clarified subject

Just published my first few songs! WOOT!Find Your Way, Stand By You, Holy Lover. One more is in the works.Nicolenya Caltman
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‎03-09-2017 04:53 - edited ‎03-09-2017 05:09

‎03-09-2017 04:53 - edited ‎03-09-2017 05:09

Hey there @NikkiiBaby. Good to see you in the Community Forums! 🙂

 

I'm sorry you're having problems setting up your Blaze 😕 I can recommend restarting it. You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot. After that, you can put it to charge. Whenever you've not set up your tracker, if you put it to charge, you will see no battery indicator so don't worry about this. Leave it charging for at least an hour and then go into your Fitbit app, go to the Account section, select the option that says "Set up a new device" and follow the on-screen instructions until you complete the process.

 

Hope this helps. Let me know if you need more help with this! 🙂

Ferdin | Community Moderator, Fitbit

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‎03-09-2017 05:06

In response to FerdinandFitbit

‎03-09-2017 05:06

ty i actually called cs...we got it going.
Just published my first few songs! WOOT!Find Your Way, Stand By You, Holy Lover. One more is in the works.Nicolenya Caltman
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‎03-09-2017 05:10

In response to NikkiiBaby

‎03-09-2017 05:10

Great call @NikkiiBaby! I'm happy to hear that you're now on track! 🙂

 

If you need anything else, I'm here to help!

Ferdin | Community Moderator, Fitbit

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