Can't set up my Blaze, computer asking for dongle

[marcschiffers]

Hey there, I had a charge HR and I had several issues with the wristband. I was able to exchange it for a Blaze (had to add money of course) and now I cannot start up the blaze because I need the dongle which was standard with the HR and is not included in the package of the blaze....

I cannot start it up with the phone because of the same problems I had with BT  and wifi with the HR and my cell phone (a Sony SP).
I defenitely need the dongle ... After all the trouble I went through, I hope I can get one from Fitbit.

Any suggestions how to get one ?

I was such a fan, and now I am really disappointed 😞

Moderator edit: format

[meanllama]

I was a little baffled myself that they failed to include one! Luckily, my wife got the Charge HR so I was able to use hers. They sell them on many online websites and local store websites. Amazon, eBay, Best Buy, Target...

[meanllama]

If your computer has Bluetooth, you don't actually need the dongle. Download the "Fitbit Connect" application for your computer and turn on your computer's Bluetooth. Should work.

[Rich_Laue]

The Fitbit connect only works with the Fitbit Dongle. The Win10 App can work with your computer's Bluetooth.

Any Fitbit BT dongle will work with the Blaze, or you can use the charging cable and sync through that.

[meanllama]

I literally just synced my Blaze through Fitbit Connect using my Mac's Bluetooth. So it can be done. https://help.fitbit.com/articles/en_US/Help_article/1873

[Rich_Laue]

---

@meanllama wrote:
I literally just synced my Blaze through Fitbit Connect using my Mac's Bluetooth. So it can be done. https://help.fitbit.com/articles/en_US/Help_article/1873

---

This is the first mention of a MAC, generally when mentioning  computer, it means a Windows machine, and only the Win 10 app will see the native Bluetooth.

[marcschiffers]

Doesn't work at all ... only works with Windows 10, tried that and trying
that the wifi gave up ...

[AngelaMa]

Hello @marcschiffers welcome to the Fitbit Community! It's great to have you here. If you require a Dongle to sync your Blaze don't hesitate to contact customer support they will be happy to help! @Rich_Laue and @meanllama thanks for your cooperation! 🙂 

I'll be around if you have any questions! 🙂 

[madureirafonso]

I can't start my Blaze. It keep asking me for a Dongle which isn't in the package. What do I do?

Yes... I already tried with the Bluetooth step and ain't working. I am using a Macbook...

[marcschiffers]

charger works as a dongle .. thanks to this support platform, it works perfectly !!!!

Love my fitbit !!!!

[marcschiffers]

sorry .... borrowed dongle was still in my computer .... it really really really really does not work without a dongle

It stopped synching when I took out the dongle and left it in the charger !!!

In fact … my experience .. I have to buy a new computer or a new smartphone … just to make my blaze work !!!

Fitbit should actually warn people buying one, that problems could occur with windows 7 … and some android phones …. It should be on the package.

It needs a dongle …. (which is not sold in most shops where you can actually buy a fitbit tracker!!!

I will finally have to buy one ..... what a disappointment … blaer 229€ now another 29€ for the dongle. Still thinking of returning it L

I am disappointed …

[Rich_Laue]

If you really need a dongle than http://contact.Fitbit.com it's been stated that Fitbit has been helping there'd people out.

[marcschiffers]

Just got an email from the customer service ... help is coming

this gives me confidence again ... thank you support team for your help !!!

[AngelaMa]

Welcome to the Fitbit Community @madureirafonso! as mentioned by @Rich_Laue reach out to customer support, they will be happy to provide you a Dongle. @marcschiffers I'm glad to know your Blaze is working properly 🙂 

Catch you later! 😉