Can't setup and not charging

[NewBlaze]

 I bought a new fitbit blaze today. I am not able to charge it. I tried to reset some 3 to 4 times.Even Checked if the blaze is connected properly but nothing seems to be working. I am not able to setup the blaze too. I am getting a number,  when typed it just comes up with a new no again. Seems like it's a defective piece. Need to get it replaced. 

[FerdinandFitbit]

Hi there @NewBlaze. Welcome to the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your Blaze not responding 😕

Whenever you put it to charge when it's not already paired to your dashboard, you will not see a charging battery indicator. I'd say, leave it there to charge for at least an hour and then, try to restart it again. Make sure you're doing this by pressing and holding the left and lower right buttons for 10-12 seconds. After that, proceed to set up your tracker from the Fitbit app. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!

[NewBlaze]

I did as guided. It got charged but I am still not able to setup. Once I
type the number displayed on the screen it says connecting n a new number
comes up. I am not even able to download a new version of the software.
Each time I get messages to check my Internet, Bluetooth n charger on blaze
all of them r working fine.

[NewBlaze]

I have tried uninstalling of the app n reinstalling it. Turned off the phone and restarted it too. Have gone through lot of questions on troubleshooting and have tried all that. 

[Yadi26]

Hello, I just had a long chat with customer service because my Blaze rejects to pair with my cell phone.

they told me that they are working on an update for the Blaze because apparently it's only half way compatible with the Galaxy S8+. I don't know what smartphone do you have but I suggest you contact them directly. Sorry!!!

[NewBlaze]

I use a oneplus two

[FerdinandFitbit]

Hey @Yadi26, great to see you joined the discussion!

@NewBlaze, thanks for sharing that information. If you see the list of compatible devices (click here), you'll see that only the OnePlus One is compatible. The OnePlus 2 is not compatible at the moment and we don't have any update on when it will be compatiblem, so this is most likely the reason why you are not being able to set up your tracker with your phone.

If you have any other question, please let me know. I'll be happy to help!