Constant issues with blaze

[Kdawg90]

I'm having issues syncing on the fitbit app, to get it to work I have to constantly switch it on and off or switch bt on and off. But now this isn't working! I've read all the advice on this forum but nothing is working. I deleted the app and reinstalled and now I can't get logged in, it is a nightmare.  It would be a great product if it actually worked the way it should.

[FerdinandFitbit · Accepted solution]

Hi there @Kdawg90! Welcome to the Community Forums!

Let me give you a hand with this. Do you receive an error message when you try to access your account? If so, what does it say? You can use the "Forgot Password" option if you don't remember what your password is and then log back in to your account.

Now, for the syncing issues, please try to restart your tracker by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot and after that, try to get it to sync and see if it works.

Let me know how it goes!

[Kdawg90]

I've reset my password the app is working again. Although I'm still constantly having to switch fitbit on/off or reboot just to sync. Most times I give up as it takes forever , or doesn't sync at all. It seems to be getting worse everyday. They need to sort this out asap, for a product at this price it's just not good enough.

[Kdawg90]

Sorry I never ment to click solved as it's not solved yet.

[FerdinandFitbit]

Thanks for getting back @Kdawg90!

I'm sorry it's not working still. One more thing you can try is setting up your tracker as a new device. For this, go to the Account section at the bottom right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know if this helps.

[Charlcie]

I got my blaze a month ago and am having the same issue. Every time I charge it the date and time get messed up then I have to add it as a new device to get it to sync at all and it takes forever. I was dissapointed bc my old fitbit never had any issues which is why i spent the money to upgrade.

[FerdinandFitbit]

Hi @Charlcie. Great to see you in the Community Forums! 🙂

I'm sorry you're having problems with your Blaze getting the time and date messed up every time you charge it.

I'd just like to make sure about something... Whenever you charge your tracker is it because the battery completely ran out or is it because the battery is only very low?

If you leave your tracker to die, whenever you put it to charge and it comes back on, it will pick the time from when it turned off and go from there. For this reason, every time you turn your tracker off, it's important to sync it for it to update the current time.

If this is not the case, let me know so I can further help you!

[zerocontent]

Yeah. I'm having syncing issues. It's ridiculous to have to turn it off and back on to get it to sync. Even then sometimes it won't. It's really annoying and a major problem.

[FerdinandFitbit]

Hi there @zerocontent. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry you're also having issues getting your Blaze to sync properly.

I can probably recommend setting up your tracker as a new device to see if there's any improvement. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Let me know how it goes!