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Can't setup my blaze

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‎10-19-2016 20:36

‎10-19-2016 20:36

I just got my fitbit blaze and can't get it to setup.  It is only showing the fitbit logo and doesn't even show the fitbit.com/setup like all the threads say it should have.  When I try to set it up, my app says it sent the code to the blaze.  My blaze vibrates, but it only shows logo and nothing else.

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3 REPLIES 3

‎10-19-2016 22:28

‎10-19-2016 22:28

Hi

 

Feel free to check out the fitbit article regarding not being able to set up the tracker:

 

http://help.fitbit.com/articles/en_US/Help_article/1872

 

Hope it helps

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‎10-20-2016 08:11 - last edited on ‎03-05-2025 07:53 by Fitbit Moderator

‎10-20-2016 08:11 - last edited on ‎03-05-2025 07:53 by Fitbit Moderator

Hi guys, good to see you in the Forums @akirts6 @SunsetRunner! 🙂

@akirts6, I would recommend restarting your tracker by pressing and holding the left and lower right buttons for 10-12 seconds, This will make it to reboot and then you can try again and see if this makes any difference.

Please keep us updated!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎10-20-2016 09:42

In response to SunsetRunner

‎10-20-2016 09:42

I had already tried all of the options in the article and the message boards. It turns out my blaze was defective and I had to return it.  

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