Cannot get notifications

[dmenchac]

Just got a blaze and everything is synced and working perfectly. However, when I click on the device through the app and click the notifications button, I get "Unfortunately, Fitbit has stopped." All I want to do is turn the notifications on but the app is nonstop crashing whenever I click the notifications button. Everything is configured on my phone, I upgraded from a Surge. I reinstalled, unpaired, cleared cache, read the link that someone is about to link. Can anyone help me? I really need to receive texts and calls through my Blaze. 

Thanks!

Galaxy S7 (very familiar with settings on both phone and app)

[dmenchac]

Could use some help. I think I am just going to return this watch and go to another company. Its definitely the app that is causing problems. Very frustrated 

[Rich_Laue]

My thought would be to remove the app, power off the phone, turn on phone, Install Fitbit. 

If that doesn't work please contact.fitbit.com

The link is also found in the top right. 

[dmenchac]

Yes done this 3 times. Still no dice. I will contact support. Thank you for your suggestion. 

[clarkab]

Did you ever find a solution?  I am having the same problem with my new Blaze.

[dmenchac]

Nope 😞

[dmenchac]

oops double post

[clarkab]

Not sure if you received a solution or not. Follow this thread and see if it helps. I downloaded the Microsoft Outlook app. I did not set anything up but somehow by downloading the app on my phone it prevents the fitbit app from crashing when you try to set up notifications. My blaze works like a champ now. Hope it helps! 

https://community.fitbit.com/t5/Blaze/Enable-Notifications-App-Crashes-android/td-p/1712791

[dmenchac]

Thanks for the suggestion. I actually forgot to post that I did solve the
issue. I had to wipe my galaxy and start over. I backed everything up,
factory reset the phone and reinstalled fitbit. It works now 😄