Cannot set up (bluetooth not found)

[MartinS]

Hi, I'm using a windows 10 device, Lumia 640, which is compatible. But i can NOT find the fitbit Blaze in the bluetooth settings or app at all. Help!

[MartinS]

Ps, nor can connect to my PC

[Rich_Laue]

The app is where you need yo look, not the phone Bluetooth settings. 

What OS is running in the phone, and which OS is on the computer? 

[SilviaFitbit]

It's great to have you here @MartinS! Thanks for the advice @Rich_Laue. I'm not sure at all if your Blaze was paired to your account before, and now it's just not showing or you're unable to pair it. Please follow this set up procedure if you haven't, if your tracker isn't syncing then try these steps. 

Also, in some cases users aren't seeing their tracker paired to their account because it accidentally got paired to another one. (Check if you have any other email or it may has a typo) 

Keep me posted. 

[Martinss]

Ok, so I found the fix. I had to completely hard reset my phone in order to connect to it. I believe it was because I was on an unstable insider preview (not confirmed). Hope this helps anyone else with this issue.

[SilviaFitbit]

It's great to see you in the Community @Martinss! Thank you so much for sharing with us the solution that worked for you. 

Hope I can continue seeing you around. You may want to check the Discussions board to find healthy tips and meet new people.