08-04-2017 19:15
08-04-2017 19:15
I downloaded and set up fitbit on my computer, now I cannot download the app on my cell phone. When I go into setup it wants me to create a new account and then tells me that my user email is already in use and will not go any farther in the setup. How do I set up the app on my phone?
Best Answer08-04-2017 20:52
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
08-04-2017 20:52
I'm pretty sure there is also a link to login as a an existing user. Please scroll down
Wendy | CA | Moto G6 Android
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08-07-2017 06:29
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
08-07-2017 06:29
A warm welcome to the Community @AZHG and @WendyB thanks for stopping by.
If you already have a Fitbit account and have paired your tracker, you just need to download the Fitbit app and tap "Log In", then enter your information and your tracker will sync automatically with your phone.
I hope this helps, let me know the outcome. ![]()
08-10-2017 08:42
08-10-2017 08:42
Best Answer08-11-2017 04:17
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more