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Charger problems

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‎06-25-2017 15:32

‎06-25-2017 15:32

I purchased a fit bit blaze aboit a month ago and I love it but now it won't charge! I checked for debris in the charger, tried several different outlets, made sure the connectors lined up and that the case clicked in place she  i closed it. Still nothing! Any advice?

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‎06-25-2017 21:22

‎06-25-2017 21:22

Welcome to the forums!

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If it doesn't help Contact Support
http://help.fitbit.com/?cu=1

 

Community Council Member

Wendy | CA | Moto G6 Android

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