Charging Blaze

[5678Grant]

I bought a new Blaze the other day. I'm having serveral problems with it but I figured I'd sort out one at a time. Firstly, and I know this has been discussed on here already, but when I connect it to charge it, there is no battery on the screen, not to mention it doesnt charge. I just continue to get the fitbit logo with "fitbit.com/setup." I'm getting pretty pissed off now as I had this same problem with a previous Blaze; took it back thinking there was a problem with it; they exchanged it for another one; but still the same problems.   

[5678Grant]

And I cant update it because it keeps telling me that the battery is not charged.

[AngelaMa]

Hello @5678Grant welcome to the Fitbit Community! 🙂 You need to set up the tracker to use the Blaze, if the tracker is not set up to your account you will only see the Fitbit/com set up screen. What device are you using to set up your tracker? If it is a mobile please review your phone is on the list of supported devices. You can also find some troubleshooting steps on this help article. 

Tag me if you have any questions! 🙂 

[Rich_Laue]

If the app says the battery is low, plug the charger in, place the Blaze into the charger making sure that the contacts line up.. You will not see any confirmation that it is charging, but it is. In 30 to 60 minutes there will be more than enough to update the Blaze