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Charging Issues

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‎01-27-2017 20:20

‎01-27-2017 20:20

All of a sudden my Fitbit stopped charging! I am very frustrated, I have tried plugging it in different outlets, cleaning it, a re-synchronizing and failure failure failure! This device has been crap! When I have walked 3,000 steps it shows 750 steps! Is not worth the money!!!! Buyer beware!

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‎01-28-2017 01:22

‎01-28-2017 01:22

In the hope it's a software failure within the Blaze you could try restarting it using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give this is a few tries as it doesn't always work.

 

If, however, it's a hardware issue then you'll need to contact customer support via this link:

 

contact.fitbit.com

 

Are you still covered by warranty? (it runs for 2 years in Europe, 1 year elsewhere). If you are and support can't fix it they'll probably replace it.

 

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