Clock error message

[JeromyE]

Hello, 

I have updated to the new software build. I chose a new clock face from the app. My Blaze now reports the following error:

Clock Error, go to the Fitbit mobile app and try another clock. 

• I can not sync using the USB cradle and Fitbit connect software to correct the problem.
• I can not sync with my phone because my Blaze is locked on that error screen. 
• I can not scroll with the touch screen
• I can not use any of the function buttons. 

I have attempted two hard restarts of the device and each time the device starts up it immediately shows:

Clock Error, go to the Fitbit mobile app and try another clock.

Moderator edit: subject for clarity

[Rich_Laue]

That error will not prevent you from syncing. In fact you will notice that all your other screens work. 

Choose a different click face and sync again, this error simply says a connection to Fitbit was lost. 

[terminus]

I've had this happen to me as well as even when I had my Blaze right next to the phone, I also had it sync the new watch face but not display it just now after the firmware update.

[AlejandraFitbit]

Great to see you around @JeromyE, thanks for troubleshooting this by yourself and @Rich_Laue, @terminus for stopping by.

If you are receiving a clock error message, I recommend as suggested, going to the Fitbit app, change the clock face and sync your tracker. If the issue is directly with syncing, take a look at the Having trouble syncing? post and follow the instructions provided there. 

I hope this helps, let me know the outcome.