Clock error

[Surrenderstarli]

I couldn't read the time easily on the default clock screen so I tried to change it and it has come up with a clock error. I have tried restarting it multiple times and changing to different faces and none of them work, it's just stuck on clock error. 

I bought it last night and I haven't been able to use it except for set up.

I don't want to annoy support, but I'm going to need an answer today because I need to return it tonight if it's not going to work. 

Thanks for your help 🙂 

[AlejandraFitbit]

A warm welcome to the Community @Surrenderstarli, thanks for troubleshooting this by yourself.

Have you tried to paired the tracker as a new device? If you haven't, I recommend setting it up as a new device by doing the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I hope this helps, let me know the outcome.