Clock face error message on Blaze

[cgt465]

I recently encountered an issue with my Blaze. If I change the clock face I get the clock face error message. This happens nearly every time I try to change it, no matter what I choose. I have to unpair it from the phone and the Fitbit app as well. Also reboot the watch as well.

Any help would be appreciated

Motorola Play G6

Fitbit app version 2.73

Blaze fw 17.8.402.1

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around @cgt465.

Thanks for troubleshooting this by yourself. I would like to know if you have tried to change your clock face? If you haven't, I recommend changing the clock face by following the instructions provide in the help article How do I change the clock face on my Fitbit device? and see if the issue persists.

Let me know the outcome. 

[cgt465]

Thank you. I have tried to change it no less than a half dozen times it works maybe 10% of the time. I am hesitant to do it again as it locks the Fitbit up if it fails, which is pretty likely.

[AlejandraFitbit]

Thanks for the information @cgt465, please try the following:

• Restart Fitbit App
• Reinstall Fitbit App
• Restart phone

Hope to hear from you soon. 

[cgt465]

I will uninstall and reinstall the app. All other steps have been attempted

[cgt465]

I tried doing all 3, and I'm still getting the same error. It's getting a bit frustrating. 

[Ant_S]

After 3 months of frustration by having this problem with my fitbit blaze, "Setting up a new device" method worked successfully for me. Forum did not help, but this video did:
https://www.youtube.com/watch?v=lnlHwC7FMxU

Hope it works for you too!