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Connected GPS not working with iPhone 7

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‎09-18-2019 05:01 - last edited on ‎10-03-2019 17:56 by Fitbit Moderator

‎09-18-2019 05:01 - last edited on ‎10-03-2019 17:56 by Fitbit Moderator

I have an IPhone 7.  I can not get my FitBit to sync with my phone when I ride my bike.  Anyone help me figure out how to record my miles?


Moderator edit: Updated subject for clarity 

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‎10-03-2019 18:02 - last edited on ‎11-08-2024 14:50 by Fitbit Moderator

‎10-03-2019 18:02 - last edited on ‎11-08-2024 14:50 by Fitbit Moderator

@jacque1965 Welcome to the Community. Sorry for the delayed reply. 

I appreciate that you mentioned the phone you're using. I would like you to confirm you're doing this procedure to use connected GPS while you're biking: 

1. If you’re going to use connected GPS, make sure Bluetooth and GPS are both
enabled on your phone.
3. On your tracker, swipe to the Exercise screen and tap it, then swipe to find the
exercise of your choice.
4.If you see a gear icon in the lower left, that exercise offers connected GPS. Tap
the gear to see an option for turning GPS on or off. Press the Back (left)
button to return to your exercise.
5. Tap the exercise to select. You’ll see the Let’s Go! screen.

If that's the procedure you're performing but connected GPS isn't working, please try the following:

  1. Force quit, and reopen the Fitbit app to refresh the connection with your device. If GPS won’t connect, try step 2.
  2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on. If GPS still won’t connect, try step 3.
  3. Restart your phone.

Additionally, could you let me know if this is only happening with bike? 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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