Constant Fitbit Logo

[DtaylorBryan]

I have a constant fitbit logo on my Blaze screen. I've had it plugged in for a few hours now and.....still have the logo screen. Tried to shut it off/on by holding the left and right bottom buttons down and still nothing. Any suggestions? 

[WendyB]

I would do the restart you were doing a few more times if it doesnt help then

Contact Support
http://help.fitbit.com/?cu=1

[Dege13]

I assume there is also a vibration every once in a while (25 seconds or so). If so, I believe that is a reboot loop. Mine is doing the same thing. It sometimes stops and I can get it to start up, but then the touchscreen stops working 15 seconds after it starts up... I also sometimes get an error saying 'Clock Error'.. a reboot sometimes also fixes this.

Be aware that when it is doing the reboot loop, a manual reboot with the left button + bottom right button may fail several times in a row since it may reboot it's self while you hold the buttons. Just try again and again until it boots correctly.

Sometimes putting it on the charger after a manual reboot also seems to help get it to boot correctly. I am waiting to for a reply from Support to return my as we speak.

[DtaylorBryan]

It doesn't vibrate. It does flash from a bright fitbit logo to a dim one though. I had it restarted for a short period of time but when I tried to sync it to get the correct date and time it went back to just doing the same thing. And it refuses to sync to my fitbit app as well. 

[DtaylorBryan]

Fair warning if 1 more person tells me to hold down the LB and RB button 1 more time I may possibly lose my s#$t. If being doing that for 3 days now for hours at a time. IT'S NOT WORKING!  Before the update this was perfectly fine. I loved it. Now I just want timeout beat it with a hammer and call it a day

[Dege13]

My screen also goes bright and then dim. I believe this is a sign it is rebooting. I found that putting the Blaze in the charging dock, and connecting it to one specific charger I have seemed to somehow stop the reboot loop. Either that, or manually trying the reboot button combo a few times until I got it held long enough for it to reboot from my command (before the next automatic reboot). However this did not always work. I was able to get my Blaze to start up using these weird tricks. However, I got either a clock error or the touch screen would stop working when it did start up. I hope this info helps, but I suspect your situation may be different since you get no vibration and have not seen the clock error I got.

Is your Blaze still in warranty? Mine was and I could contacted Fitbit support on Sunday. They are mailing me a replacement Blaze today.

Perhaps if you inform them that a firmware update started the issue, you may be able to get a replacement. I am not sure.

Best of luck!