Counting steps and registering HR while not wearing it

[Maltesecross224]

Why is my Blaze counting steps and heartbeats when I'm not wearing it? It's brand new just bought and charged it.

Moderator edit: Subject for clarity

[WendyB]

Is there a fan going on in the room? Open window with wind? These will cause false steps

[AlejandraFitbit]

Welcome to the Forums @Maltesecross224 and @WendyB thanks for stopping by.

Have you tried the restart procedure? If you haven't, I recommend restarting your Blaze. After this process, please test your Blaze.

Let me know the outcome. 

[Maltesecross224]

Thank you but no ... all Windows closed and a.c. was on

[Maltesecross224]

Hi.  Thank you for replying.  How do I restart it ? 

[AlejandraFitbit]

Thanks for the information @Maltesecross224.

To restart your tracker you just need to do the following:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know if this procedure works. 

[Maltesecross224]

Thanks.  I think it's working as it's supposed to.  I'm learning more about how it works.  


Sent from my Verizon, Samsung Galaxy smartphone