Cracked screen on Blaze

[Devonl]

The screen on my Blaze cracked, can Fitbit repair? I’ve only had it six months and I swear it cracked on it’s own. Has anyone else Had this problem?

Moderator edit: subject

[jaskas]

Yes mine cracked after about 3 weeks. My wife found a place called joe’s gaming at Maple Falls,Washington. They fixed mine for $60.00 and got a 100 day  guarantee . 

[AlejandraFitbit]

Welcome to the Forums @Devonl and @jaskas thanks for the input.

I am sorry to hear about your cracked Blaze screen. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[JHRBlaze]

Mine cracked too although it is over 2 years old.  Can it be replaced?  If so, does Fitbit have a list of authorized dealers who can fix it?

[jaskas]

No Fitbit will not fix it. They will give you a 25% discount on a new one. Mine crashed after three weeks and my wife found a company in Maple falls, Washington. They will send you a shipping label and contact you before repairs are done. I got mine fixed and back in 7 days for $60.00 with a 100 day guarantee

Sent from my iPhone

[Devonl]

You are right. 25% off. Sucks. Disappointing, they had me excited for a little bit. The Black Friday prices were better. 

[jaskas]

The name of the company was Joe’s gaming

Sent from my iPhone

[Devonl]

Thank you!!!

Sent from my iPhone

[jaskas]

You are welcome hope you have the same great service I got from them.

Sent from my iPhone

[JHRBlaze]

Thank you.  I'm not close to WA but if I can mail it in, it doesn't matter.

[jaskas]

You can go to Joe’s gaming on you tube and they will tell you what you need to do

Sent from my iPhone

[JHRBlaze]

I really appreciate all the helpful details you took the time to post.  Now I can get my screen replaced!

[FerdinandFitbit]

Hi there everyone! Good to see you in the Fitbit Community Forums! 🙂

I'm very sorry to hear that you guys are having problems with your cracked screens.

Now, just as a confirmation @JHRBlaze, if you're out of the warranty period, Fitbit will not be able to replace your tracker and don't offer any type of repair service at the moment. If you'd like to take advantage of any other alternative that our Support Team could offer, I can escalate your case to the Support Team for them to help you out with this.