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A warm welcome to the Community @Beginner17. It's weird to hear that your charging cable is not snapping. Is it damaged? If it is, could you please provide me with a picture of it?
Hope to hear from you soon. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for the reply @Beginner17. Unfortunately, the photo didn't come through, could you please provide me with a new one? Make sure to be selecting the photo icon for the attachment. Also, can you please tell me where did you get the cradle?
Catch you later. 
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