My wife opened her birthday present today a fitbit Blaze 2 only to be thoroughly disappointed in the product and the fact we can not speak to someone to resolve what is most probably a simple issue.
The Blaze has been plugged into the computer for over 3 hours. The computer has recognised it so it is clearly is plugged in correctly and the connections in tact. However we cannot get any further. It asks for an update but wont because the battery is not charged. It has been plugged in for over 3 hours and we are no further forward.
A fine birthday gift, so far 0/10 for product -10/10 for troubleshooting & customer service
Please reply today or it will be sent back and I will update every feedback media I can.
Kindest regards
Mr Martin Guest
