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Customer service feedback

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‎08-19-2018 13:32 - last edited on ‎08-20-2018 04:56 by Moderator Alum

‎08-19-2018 13:32 - last edited on ‎08-20-2018 04:56 by Moderator Alum

So, I've had a few different Fitbit products over the years. Now the last time I had an issue it took two days and several reps to replace a device in warranty and today I had an even worse issue. Am I alone in this or has anyone else noticed the decline of what I used to consider to be the best customer service I ever received.

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎08-20-2018 04:57

‎08-20-2018 04:57

A warm welcome to the Community @TCrank.

 

Thanks for the feedback provided. Could you please tell me what is the issue you are experiencing with your Blaze so I can better assist you?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-26-2018 07:55

In response to AlejandraFitbit

‎08-26-2018 07:55

Well my less than a year old blaze now only lasts a day, and when I tried to call in to possibly replace it I was hung up on several times, including by two supervisors.  And they generally wouldn't even listen to what I was saying.

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‎08-26-2018 08:28

In response to TCrank

‎08-26-2018 08:28

Mine barely lasts 4 hours and it it less than a year old

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‎08-26-2018 08:29

In response to AlejandraFitbit

‎08-26-2018 08:29

I am having same issues. My less than year old fit bit blaze does not hold a charge for more than 4hrs. It used to last a couple days

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