Delivery time

[DCZZ]

Does anyone have any idea how reliable Fitbit delivery times are in relation to their estimate when taking on order on-line. I ordered a Blaze and metal band frame on 21 June

Blaze estimate 5-6 weeks

Shipped in 8 days. 

Band estimate 4-6 weeks

Not yet delivered and no update from Fitbit.

[WendyB]

Welcome to the forums!

It shows the Metal band in stock. I would take your email that you got and reply to it and ask for an update. I'm sure they would help you.

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

[DCZZ]

Thanks. I will take your advise. I would have hoped that Fitbit's systems would be able to match stock and outstanding orders without needing a prompt from their customer. heyho


Sent from my iPad

[AlejandraFitbit]

A warm welcome to the Community @DCZZ and @WendyB thanks for stopping by.

Regarding to your question, it all depends on the demand of the tracker you are ordering. I would like to know if you have already get in touch with our support team, have you received news from them?

Hope to hear from you soon. 

[DCZZ]

Hi
I contacted support who advised shipment would be next week preceded by a notification email. I have not had notification but have received a further email from support enquiring if I need more help. Hard question to answer as I have still not received the goods nor been advised of dispatch, but it is too soon to be concerned.

Sent from my iPhone

[AlejandraFitbit]

Thanks for the update @DCZZ. The only thing here is to wait for that email of confirmation, as recommended by our support team, keep an eye on your inbox for that confirmation.

I hope you receive your tracker soon, catch you later.