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Device display not turning on

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‎10-05-2019 10:10 - last edited on ‎10-06-2019 18:00 by Fitbit Moderator

‎10-05-2019 10:10 - last edited on ‎10-06-2019 18:00 by Fitbit Moderator

Blaze is fully charged and connected to phone and syncing too... but there is no display...

 

Moderator edit: Subject for clarity 

Best Answer
5 REPLIES 5

‎10-06-2019 17:59 - last edited on ‎08-02-2025 06:04 by Fitbit Moderator

‎10-06-2019 17:59 - last edited on ‎08-02-2025 06:04 by Fitbit Moderator

Hi @Narenk, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, please try restarting your Blaze device following the next steps:

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted, I'll be around. 

Best Answer
0 Votes

‎10-06-2019 18:13

In response to RicardoFitbit

‎10-06-2019 18:13

Thanks for support.

I tried restarting a few times , screen remains blank.

I also let it discharge to zero, recharged and restarted. Fitbit logo did
come up but then screen went blank

Thanks
Best Answer

‎10-06-2019 18:27 - last edited on ‎08-02-2025 06:04 by Fitbit Moderator

In response to Narenk

‎10-06-2019 18:27 - last edited on ‎08-02-2025 06:04 by Fitbit Moderator

Your reply is appreciated @Narenk. 

Thanks for troubleshooting this with me, certainly, your Blaze isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

Don't hesitate to ask me any additional questions you may have in the meantime.

Best Answer
0 Votes

‎10-07-2019 21:27

In response to RicardoFitbit

‎10-07-2019 21:27

I am having this same issue. I have tried the restart and the device vibrates but nothing appears on the screen. The green lights were showing up prior to this.  It also isn't synching with my app 

Best Answer

‎10-08-2019 14:31 - last edited on ‎08-02-2025 06:04 by Fitbit Moderator

In response to EmilyK91

‎10-08-2019 14:31 - last edited on ‎08-02-2025 06:04 by Fitbit Moderator

Thanks for bringing this to my attention @EmilyK91, welcome to the Community Forums!

I appreciate your effort troubleshooting your device prior to posting. Our Customer Support team was contacted on your behalf as well, please check your email inbox in a timely manner because they'll be contacting you soon.

In the meantime they get in touch with you, don't hesitate to ask me any additional questions you may have. 

Best Answer
0 Votes