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Unresponsive device after iOS update

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‎10-01-2019 18:45 - last edited on ‎10-02-2019 16:20 by Fitbit Moderator

‎10-01-2019 18:45 - last edited on ‎10-02-2019 16:20 by Fitbit Moderator

I upgraded my iPhone 8 to IOS 13 and when I opened my Fitbit app... my blaze died.  What can I do about this?

 

Moderator edit: Subject for clarity 

Best Answer
7 REPLIES 7

‎10-02-2019 16:20 - edited ‎10-02-2019 16:20

‎10-02-2019 16:20 - edited ‎10-02-2019 16:20

Hello @Datredhed, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the information provided in your post, seems odd that after the iOS update your device is unresponsive. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your Blaze completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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0 Votes

‎10-03-2019 03:49

In response to RicardoFitbit

‎10-03-2019 03:49

It is completely dead. Nothing.

Sent from my iPad
Best Answer
0 Votes

‎10-03-2019 04:19

In response to Datredhed

‎10-03-2019 04:19

The exact same thing happened to me, I updated to 13.2 and my blaze Is dead

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0 Votes

‎10-03-2019 04:30

In response to Merm28

‎10-03-2019 04:30

It is beyond exasperating.

Sent from my iPad
Best Answer
0 Votes

‎10-07-2019 15:43

In response to Datredhed

‎10-07-2019 15:43

Welcome aboard @Merm28 and thanks for your reply @Datredhed, it's a pleasure for me to continue providing assistance. Sorry for the delay in responding your posts. 

 

Let me share with you guys that our Customer Support team was contacted regarding your difficulties to provide further assistance and move forward with this situation. That said, please keep an eye to your email inboxes, they'll be in touch with both of you in a timely manner.

 

In the meantime they send information, don't hesitate to contact me back if any additional questions remain unresolved. 

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0 Votes

‎10-07-2019 16:08

In response to RicardoFitbit

‎10-07-2019 16:08

Thank you so much. I really appreciate it!
Jodi

Sent from my iPad
Best Answer

‎10-08-2019 15:55

In response to Datredhed

‎10-08-2019 15:55

You're welcome @Datredhed.

 

Please do not hesitate to contact me back if your require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to assist you! 

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