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Device not tracking information and battery life not lasting

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‎09-23-2019 16:15 - last edited on ‎09-27-2019 19:50 by Fitbit Moderator

‎09-23-2019 16:15 - last edited on ‎09-27-2019 19:50 by Fitbit Moderator

For the last month I have been having issues with my Blaze battery not lasting a full day, not tracking steps and heart rate not tracking.  I've emailed but the response I receive are not acceptable--"we are aware of the problem and don't know when it will be fixed". Really?  That is not acceptable.  I've asked to have a supervisor contact me,but that hasn't happened.  This is unacceptable to have a device that doesn't work and Fitbit cannot provide me assistance. I am not happy with the device nor the customer service provided.

 

Moderator edit: Subject for clarity 

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‎09-27-2019 19:49

‎09-27-2019 19:49

Hi @Kay_Jay,  welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thank you for taking the time to share your thoughts and personal experience with your device, and the assistance provided by our Customer Support team. Since you already contact them regarding this situation, I recommend you to contact them back if you have any additional questions about the outcome of your case and the information that was provided by them.

 

Please note that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared in your post is really appreciated because it help us to evaluate our procedures.

 

Don't hesitate to contact me back if you need anything else. 

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