Didn't reset steps

[Joyanderson04]

My Blaze didn't reset steps for today. It's still counting from yesterday. I've tried to restart my Blaze, restarted the app, uninstalled and reinstalled the app, restarted my phone. Nothing has worked. Time and date are correct. 

[SilviaFitbit]

It's great to have you here @Joyanderson04! Thanks for the troubleshoot that you've done. I believe the data didn't reset due to the timezone that's not correct. In this case, I would like you to make sure your tracker is syncing properly to your account or it's properly set up. 

Currently, the only way to delete the extra steps that you got is to manually log driving in your account. 

Let me know how it goes. 

[Joyanderson04]

The time zone was correct. Nothing has changed.

Trust in the Lord with all your heart and lean not on your own understanding; but in all your ways, acknowledge Him and He will make your paths smooth. ---Proverbs 3:5-6

Sent from my iPhone

[Lhalkias]

I'm having the exact same issue.

[SamM28]

I"m having the same issue with my Blaze. Have had it for 5 month with no problems until now. Tried everything the previous posts have done. Nothing has changed. 

[SilviaFitbit]

Hey @Joyanderson04, @Lhalkias and @SamM28! Sometimes, Fitbit trackers don't reset at midnight and it just happens once. After this, you can restart your tracker and delete the extra data that you get by logging driving. 

This shouldn't happen again. If you're experiencing this more than one day then let me know. 

Keep me posted. 

[Lhalkias]

Thanks for your reply. It happened again last night. I'm wondering if its because I turn the watch off at night. Everything else resets just not the steps. 

[JoelWalker]

make sure you are on the right time! Mine changes times every time I charge it! I have to work at changing the time till I get it right!

[Lhalkias]

I just checked and the time zone is correct. Everything looks good except steps, which is why I bought the darn thing. lol

[SilviaFitbit]

Welcome to the Community @SamM28 and @JoelWalker. Yeah, whenever you turn your tracker off the time will be lost. You need to sync your tracker right after you turn it on again to make sure it has the correct time. 

You can also delete some of the extra steps you have, by logging driving because this will delete them. 

@JoelWalker Thanks for your advice. 

[JoelWalker]

When your fit bit looses power the time stops so when it starts again your on the wrong time. you have to resinc to reset your time.