11-17-2016
14:29
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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11-17-2016
14:29
- last edited on
09-09-2020
10:26
by
MatthewFitbit
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Answered! Go to the Best Answer.
Accepted Solutions
11-17-2016 18:01
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11-17-2016 18:01
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Welcome to the Fitbit Community @Rumblebee. It's great to have you here. Driving might cause your tracker to register extra steps. If your Charge 2 counts steps while driving you can try one of the following workarounds:
1. You can manually log driving on your Dashboard > Log > Activities. This will negate the extra data for you to really know how far you've gone. It can be done before or after your commute.
2. Charge your Fitbit tracker while on the road. (While your tracker is being charged it doesn't count your activities).
Hope to see you around more often.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
11-17-2016 18:01
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11-17-2016 18:01
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Welcome to the Fitbit Community @Rumblebee. It's great to have you here. Driving might cause your tracker to register extra steps. If your Charge 2 counts steps while driving you can try one of the following workarounds:
1. You can manually log driving on your Dashboard > Log > Activities. This will negate the extra data for you to really know how far you've gone. It can be done before or after your commute.
2. Charge your Fitbit tracker while on the road. (While your tracker is being charged it doesn't count your activities).
Hope to see you around more often.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
11-21-2016 12:19 - edited 11-21-2016 12:20
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11-21-2016 12:19 - edited 11-21-2016 12:20
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I have removed my Fitbit when driving (charging it), however it logged it as a bike ride! If I creat driving as an activity, will it remove the steps 'counted'? And do i have to logon to manually add driving activities? I drive a lot to go to/from work and drive quite a bit during the course of my day. Any further suggestions?
11-21-2016 12:30
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11-21-2016 12:30
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@ErinCE wrote:
If I creat driving as an activity, will it remove the steps 'counted'? And do i have to logon to manually add driving activities?
@ErinCE If you manually log "Driving" in your activity log, floors and stairs climbed will be negated.
This can be done either on Fitbit.com or on the Fitbit App.
Let me know if you have any additional questions!
11-21-2016 14:22
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11-21-2016 14:22
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11-22-2016 04:56
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11-22-2016 04:56
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@Patcon Welcome to our Community! Your tracker is a motion detector and will interpret your movement as steps so you will get some steps when moving your arms as this is normal in any wrist-based tracker. You could try wearing the tracker on your non dominant hand but keep the settings of the tracker as if you were wearing it on your dominant one so it becomes less sensitive to movement. Also logging a driving activity should remove undesired step and you can follow @Mcore instructions.
Let me know how it goes!
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
11-22-2016 13:02
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11-22-2016 13:02
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@EdsonFitbit wrote:Welcome to the Fitbit Community @Rumblebee. It's great to have you here. Driving might cause your tracker to register extra steps. If your Charge 2 counts steps while driving you can try one of the following workarounds:
1. You can manually log driving on your Dashboard > Log > Activities. This will negate the extra data for you to really know how far you've gone. It can be done before or after your commute.
2. Charge your Fitbit tracker while on the road. (While your tracker is being charged it doesn't count your activities).
Hope to see you around more often.
You don't think it's a bit ridiculous to expect someone to manually adjust after every time they drive? This "tracker" is junk. It counts steps while driving, but can't accurately count steps and calculate distance when walking or running. If I wanted to carry my phone EVERY time to use the GPS in it to accurately measure distance, I would just use my phone and not buy/use a FitBit.
If there is no real hope of this being corrected, I will be returning my FitBit.
11-22-2016 23:02
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11-22-2016 23:02
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Today I found my Fitbit One! So I took your suggestion and wore the Charge 2 on my non-dominant hand and kept the settings as though I was wearing it on my dominant hand. I wore both the Charge 2 and the One today. At the end of my 12-hour work shift on my feet all day, the One registered 5816 steps which is very accurate, and the Charge 2 registered 15,222 steps which is a HUGE difference. The Charge is not just registering a few extra steps. It showed I took 9406 steps more than I actually did. My weight and stride length are entered in the app correctly. I think the Charge 2 has the perfect features and is the perfect size, but not worth the $149 since it is extremely inaccurate.
11-23-2016 01:18
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11-23-2016 01:18
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I have the same problem. Mine is very inaccurate. I had it on for 10 minutes before leaving the house for work and it clocked 500 steps ! I then got in the car and by the time I got to work, I had reached 850 steps.
11-23-2016 17:28
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11-23-2016 17:28
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I've added my driving as a activity but it doesn't seem to have taken off any steps or stairs?
11-23-2016 17:46
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11-23-2016 17:46
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11-23-2016 18:24
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11-23-2016 18:24
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Now if the mileage is off, it is because the Stride hasn't been setup correctly yet.. If you have the strode set to zero then your letting Fitbit use an average stride for your age and height, this is fine except there is no person that is average.
11-23-2016 20:00
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11-23-2016 20:00
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11-23-2016 22:11
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11-23-2016 22:11
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Yes there will be times that an arm based tracker will think your walking.
11-24-2016 10:57
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11-24-2016 10:57
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Hi, I have done this twice now and the steps and floors haven't come off the total count. As there is no option to enter it as 'negative', what makes the steps 'disappear'? This isn't very practical as I drive an hour each way to work and then drive on/off throughout the day.
11-24-2016 13:03
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11-24-2016 13:03
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11-24-2016 19:47 - edited 07-08-2018 07:08
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11-24-2016 19:47 - edited 07-08-2018 07:08
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@Patconit's not looking at at distance, it's seeing that your arm is moving up and down, and interpreting this as a step.
@ErinCEFollow the instructions in the solved solution. As you start typing "Drive", you'll see a pop up menu with the word "Driving". Tap on this word in the pop up menu.. Typing in the word and hitting enter will not work.
11-24-2016 22:08
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11-24-2016 22:08
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Oh thank you! That works! Now how to get it on my fitbit (on my wrist) so I don't have to keep a paper log of every timeframe that I drive!

12-03-2016 13:49
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12-03-2016 13:49
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Last night I took my Charge 2 off while I was driving and it logged even more steps then when I wear it in the Semi truck. Took the advice to log an activity of Driving and added the time. It shows on my activity history, but all my steps, miles and stair count have not changed. Do I need to delete the driving activity to delete the other info?
12-16-2016 17:27
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12-16-2016 17:27
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As a truck driver, this drives me crazy! I do have pretty good luck using the Fitbit Travel App, but do get tired of trying to remember to start and stop it. Ugh.
