Disappearing steps

[Gardener64]

Hi I'm looking for advice.  I was out hill walking today and clocked up an impressive 32k steps. Suddenly 10k just disappeared for no reason . To say I'm annoyed is an understatement lol. My son was with me and uses a fitbit charge2 HR and he had no issues.  So any help much appreciated folks.

Cheers Bruce 

[david.pokluda]

hope that helped

[Gardener64]

Thanks I'll try that out and see how it goes 👍

[Rich_Laue]

It is always better to re-add your tracker as a replacement device, removing it may cause a loss of data. 

@Gardener64 do you by any chance have two trackers connected to your account? 

[Gardener64]

No I only use the one . This hasn't happened before and I've used the blaze for 4 weeks now.