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Disappearing steps

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‎06-10-2017 09:05

‎06-10-2017 09:05

Hi I'm looking for advice.  I was out hill walking today and clocked up an impressive 32k steps. Suddenly 10k just disappeared for no reason . To say I'm annoyed is an understatement lol. My son was with me and uses a fitbit charge2 HR and he had no issues.  So any help much appreciated folks.

Cheers Bruce 

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4 REPLIES 4

‎06-11-2017 07:40 - edited ‎12-04-2019 14:12

‎06-11-2017 07:40 - edited ‎12-04-2019 14:12

hope that helped

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‎06-11-2017 08:03

In response to david.pokluda

‎06-11-2017 08:03

Thanks I'll try that out and see how it goes 👍

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‎06-11-2017 11:57

In response to Gardener64

‎06-11-2017 11:57

It is always better to re-add your tracker as a replacement device, removing it may cause a loss of data. 

@Gardener64 do you by any chance have two trackers connected to your account? 

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‎06-11-2017 11:59

In response to Rich_Laue

‎06-11-2017 11:59

No I only use the one . This hasn't happened before and I've used the blaze for 4 weeks now. 

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