help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Disappointing performance

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-10-2017 11:24

‎06-10-2017 11:24

Prior to getting a Blaze a year ago, I had an original FitBit for several years. There were growing pains for both of us (FitBit and Myself). So when I  got a Blaze I believed the Company had sorted out their problem, having introduced several new models, and the Blaze would be a great buy.

I was partially right. The clock face looks good .... but on some of the fundamentals it fails.

 

"All Day Sync" has not worked following several software upgrades, manual sync does not work, neither with my phone nor my laptop. After the last upgrade the sleep report more than doubled the hours of sleep on the "summary dashboard" but recorded it correctly when I dug down a level. Heart beat monitor is sporadic and I don't even bother with the exercise or caloric consumption programs.

 

I have reset my Blaze several times as suggested in the Forum as a panacea for all problems, reset the sleep options - however when it won't sync, it's just a fancy watch the you have to charge every 3 days.

 

With so many options in the market with great reputations and some with lower prices, I'm just getting tired of fighting with my Blaze hoping it will live up to the expectations I had when I bought it.

 

Time to move on.

Best Answer
0 Votes
1 REPLY 1

‎06-14-2017 05:22

‎06-14-2017 05:22

It's great to see you around @palladin and thanks for troubleshooting this by yourself. Regarding to your Blaze issues:

 

  • If you are having inconveniences with the All Day Sync, I recommend following the instructions provided in the Having trouble syncing? post.
  • You can take a look at this post, where you will be able to find some steps to follow and fix the heart rate issue and some other to improve this reading.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer