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Display No Longer Working after First Charge

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‎04-02-2016 19:09 - edited ‎04-02-2016 19:31

‎04-02-2016 19:09 - edited ‎04-02-2016 19:31

So I got my Fitbit Blaze yesterday and I'm charging it today for the first time. It appeared to be fully charged so I removed it from the charger then the screen started to grow faint and finally went black. The device itself is not dead because I can see on my phone that it is synching and at 100% charge. The green light on the back of the watch is working. It's vibrating when I get a text. The display is what is totally gone. I've tried the left button and right bottom restart thing and that does absolutely nothing. HELP! I don't want to return it but I'm starting to feel like I'll have to.

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‎04-03-2016 04:24

‎04-03-2016 04:24

It's great to see you here @ultg. Thanks for troubleshooting the syncing inconvenience you have. I recommend Restarting your Blaze a couple of times more and if this doesn't work, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat. 

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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