Display always on and receiving repeated notifications

[Ladrex]

Hi there Fitbit-ites,

I am having the following problem with my Blaze (which I think is an awesome product) ... the screen NEVER turns off and notifications appear (even if there are none) randomly every few seconds to 2 minutes. As you can imagine this will kill the battery fairly quickly. I noticed this last night after the same text notification showed up over and over again, waking me up as I wear my Blaze to bed.

Here is what I have done to troubleshoot along with results:
- deleted all notifications (no kidding) ... get "All caught up" message without touching the Blaze ... without even wearing it!!
- reset Blaze (i.e. held down those two buttons) ... problem persists after reset
- shut down Blaze (via Settings menu) and it turns by itself!! (should it do that?)
- turned off notifications on Blaze ... still get the "All caught up" message when there are no notifications, screen never turns off
- turned off my iPhone completely ... still get the "All caught up" message when there are no notifications, screen never turns off ... there is NO iPhone to even send notifications in this case!

The buttons all work fine still and there has been no 'trauma' other than my normal workouts. This happened after I did not work out. I should mention the screen does dim but then lights up quickly every few seconds to couple of minutes with this dang Notifications issue.

I think the whole issue stems from notifications but the screen is not turning off. I am running IOS 13.1.3, firmware version: 17.8.402.1, and my last Fitbit app update was version 3.11.1 on December 6th (6 days ago) ... likely when I got that awful phone call notification that keeps vibrating my Blaze whenever I receive or make a call.

I doubt my iPhone has anything to do with this but just in case I provided the info (like I said, without the iPhone on or connected and with notifications off on the Blaze I still get constant notifications (empty or not).

Thanks,
Lance

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Ladrex, It's nice to see you again participating here in the Community Forums, welcome back. Sorry for the delayed reply.

Thanks for bringing this to my attention and all the details that were shared in your post, your effort and patience troubleshooting this situation prior to posting are appreciated too. I was informed by our Support team that they already provided you assistance with this specific issue back on December 2019, therefore, my best advice for you at this moment will be to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

I'll be around if you need anything else.

[Ladrex]

Thank you Ricardo. Support had indicated that my Blaze appears to be 'broken'. I really wasn't given any more troubleshooting tips other than what I tried already. They offered me a discount on another Fitbit but I have so many accessories for the Blaze that would be incompatible that it would be a shame to move to yet another Fitbit (I was previously on the Charge 2).

I let my Blaze run out of battery until it was completely dead (which is easy to do when the screen turns on every minute or less to tell me that I have no notifications ...even with notifications turned off). The battery ran out within a few hours. I then charged the battery and my Blaze was fine ... until today (coincidence or what?)

Now my Blaze is doing the exact same thing. I will try letting the battery completely drain (i.e. not even a screen with one red bar showing) and see if this fixes it at least temporarily.

While I appreciated the discount on a new Fitbit, it was still less than the sale that was on ($70 off some models). That sale is over now of course (Murphy's Law) now that I am having the issue again. I wish there were more steps given by support (I rebooted many times already, turned off notifications, turned off Bluetooth on my iPhone so it's not connected to the Blaze) yet I still get the "All caught up! No notifications" screen every few seconds to a minute followed by a lit screen. I also wish that Fitibits like the Blaze or where people invest in accessories were not discontinued so quickly (imho).

Thanks again for your note.

[RicardoFitbit]

You're welcome @Ladrex, sorry for the delayed reply. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received information from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be here.