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‎12-10-2017 14:41 - last edited on ‎12-14-2017 15:11 by Fitbit Moderator

‎12-10-2017 14:41 - last edited on ‎12-14-2017 15:11 by Fitbit Moderator

Screen will not go on even though charged and connected to phone

 

Moderator edit: Updated subject for clarity 

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2 REPLIES 2

‎12-10-2017 17:34

‎12-10-2017 17:34

Same issue here. Will power on when in the charger, but screen goes dark when I take it out. It won't respond if  press left and lower right buttons. When connected to a computer I can navigate to the shut down screen, but it wont shut down.

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‎12-14-2017 15:20

In response to RP0718

‎12-14-2017 15:20

It's great to have you here @RP0718 and @GE9292! Thank you for the details that you've mentioned. I would like you to try a restart and confirm you're properly charging it.

 

Also, you mentioned your buttons aren't working at all, please try this procedure. 

 

Hope this helps! Keep me posted.

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