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‎09-27-2019 20:22 - last edited on ‎09-30-2019 15:30 by Fitbit Moderator

‎09-27-2019 20:22 - last edited on ‎09-30-2019 15:30 by Fitbit Moderator

my recently acquired Fitbit does not respond to my swipes or taps even though I reset it. Please help!

 

Moderator edit: Subject for clarity 

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‎09-30-2019 15:30

‎09-30-2019 15:30

Hi @johnrocks, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to my attention and for troubleshooting this matter prior to posting too. Let me share with you that our Support team informed me that they already provided you assistance with this situation. That said, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case, I'm sure that they'll be happy to give you more information and details.

 

I'll be here if you need anything else. 

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